On July 15, 2013 the Center for Defensive Driving filed a class action complaint in federal court in California, naming Ford Motor Company as the defendant. The complaint alleges that the LCD operating systems included in some Ford, Lincoln, and Mercury models of cars are faulty and that purchasers of the cars are entitled to relief for loss of money and/or property. Through the complain the plaintiff seeks both monetary and injunctive relief. The complaint asserts that the consumers would not have purchased the car with the LCD systems known as "MyFord Touch," "MyLincoln Touch," and "MyMercury Touch," had they known about the defects. It further alleges that the systems, which are supposed to allow drivers to operate the audio system and GPS using LCD screens are defective and that there is no way to repair them. The systems were first introduced in the cars in 2010 and often become unresponsive to voice commands and malfunction, creating potentially dangerous situations as well as generally not performing as warranted. The nationwide class that the plaintiff seeks to represent consists of all "persons or entities in the United States who are current or former owners and/or lessees of a Class Vehicle," as well as a separate California class for those who purchased the vehicles in that state.
The complaint alleges that Ford has violated the Magnuson-Moss Warranty Act and engaged in breaches of express warranties and implied warranties of fitness and merchantability. It also alleges violations of California unfair competition law and the California Consumers Legal Remedies Act. The class sought for certification does not include people who have suffered personal injury as a result of the faulty systems. Instead, it is specifically limited to those who have suffered a property and/or monetary loss as the result of purchasing something other than what they believed they were paying for.